Engagement Manager, UK
Adobe · London, United Kingdom · Sales
About this role
Adobe is hiring a principal-level Professional Services Consultant based in London, United Kingdom. The posting calls out experience with Express, SaaS and roughly 8+ years of relevant work.
- Role
- Professional Services Consultant
- Function
- services
- Level
- principal
- Track
- hybrid
- Employment
- Full-time
- Location
- London, United Kingdom
- Experience
- 8+ years
- Department
- Sales
- Posted
- Mar 16, 2026
More roles at Adobe
Job description
from Adobe careersThe Adobe Customer Solutions Engagement Manager leads substantial, innovative engagements for critical Adobe accounts. Acting as a trusted advisor and strategic guide, you help Sales and Delivery teams align projects with customers’ objectives. Recognized as a business contributor and delivery specialist, you are the primary customer contact in a billable capacity. You drive the delivery of desired results while preserving strong executive connections.
This position merges excellent delivery and client relationship supervision, concentrating on client and partner communication, cross-functional teamwork, and technical skills to advance business transformation. Success requires collaborating across people, process, and technology with an industry or customer practitioner perspective to produce measurable customer value.
What You'll DoCustomer Engagement & Delivery Leadership
The role manages the success of a defined set of strategic Services customers in the region. It ensures customer requirements are met and that engagements deliver measurable business value aligned to customer priorities. It acts as the primary contact for customer executives and coordinates with partners across the customer’s broader ecosystem. After contract booking, it ensures a smooth and efficient transition from Sales to Delivery. It works closely with Sales, Delivery, and Product teams to align on customer success plans and find opportunities to drive value across Adobe solutions. It serves as the main point of contact at senior management level, resolving customer issues quickly and keeping engagements on track.