Manager of AI Engagement Manager, Firefly
Adobe · London, United Kingdom · Sales
About this role
Adobe is hiring a principal-level Professional Services Consultant based in London, United Kingdom. The posting calls out experience with Express, LLMs, Jira, Agile.
- Role
- Professional Services Consultant
- Function
- services
- Level
- principal
- Track
- hybrid
- Employment
- Full-time
- Location
- London, United Kingdom
- Department
- Sales
- Posted
- Mar 16, 2026
More roles at Adobe
Job description
from Adobe careersThe Opportunity
Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows—from ideation through activation—to unlock the GenAI-powered Content Supply Chain.
As a Manager of Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers—our customer-embedded strategists and product owners—who shape and realize customers’ GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust.
This role calls for an inspiring people leader who balances mentorship with hands-on engagement. You’ll serve as the ultimate advocate for your team and your customers—empowering your AI Engagement Managers to deliver value at speed, building long-term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly’s product innovation.
Your team of Engagement Managers will form part of the EMEA Forward Deployed Engineering Team.
If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.
What You’ll Do
Team Leadership
- Recruit, coach, and empower a high-performing team of AI Engagement Managers.
- Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.