Infrastructure Operation Lead

Job description

from Accenture careers

Leadership & Team Management

• Lead, mentor, and coach a team of 10 infrastructure engineers, fostering a culture of continuous improvement, high performance, and accountability.
• Conduct regular one-on-one meetings, performance reviews, and career development planning for team members.
• Manage team scheduling, resource allocation, and workflow to ensure continuous operations and high service availability.
• Drive the adoption of best practices in operations, incident management, change control, and documentation.

Infrastructure Operations Management

• Own and manage the full scope of infrastructure operations for client environments, spanning on-premises data centers and public cloud platforms (Azure and AliCloud).
• Ensure stability, reliability, and security of all infrastructure services (e.g., networking, storage, virtualization, compute, databases).
• Maintain a deep operational knowledge of these functions to guide the team and act as a final escalation point for complex technical issues.
• Oversee the Incident Management process, driving timely resolution and effective post-incident reviews.

Communication & Stakeholder Engagement

• Serve as the primary Technical Point of Contact for clients and internal stakeholders regarding daily infrastructure operations, technical issues, and system performance.
• Provide clear, concise, and professional communication (written and verbal) in English for operational updates, incident reports, and technical recommendations.

Must have

• 5+ years of progressive experience in IT Infrastructure, with at least 2+ years in a dedicated management or team lead capacity.
• Excellent English communication skills (both written and verbal) are mandatory for frequent client interaction and technical documentation.
• Good operational knowledge of managing enterprise-level infrastructure, including compute, storage, networking, and virtualization.
• Hands-on experience with and good understanding of cloud platforms
• Demonstrated technical knowledge of core infrastructure operations functions (e.g., monitoring methodologies, backup/recovery, capacity planning) to effectively oversee the team's work.
•  Experience with ITIL processes, particularly Incident, Change, and Problem Management

Nice to have

• Relevant certifications (e.g., Azure, GCP, Alibaba Cloud).
• Experience in a client-facing or Managed Service Provider (MSP) environment.
• Experience with automation tools and concepts (e.g., scripting, Infrastructure as Code)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.