Technical Partner Advisor — ZCX

Zoom · Sydney, Australia

mid operations Automotive Technician ic · Posted Apr 28, 2026

About this role

Zoom is hiring a mid-level Automotive Technician in the operations function based in Sydney, Australia. The posting calls out experience with REST APIs, Salesforce, ServiceNow, API Development.

Role
Automotive Technician
Function
operations
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Sydney, Australia
Posted
Apr 28, 2026

More roles at Zoom

Channel Account Manager - KSA
Remote (Saudi Arabia) · mid
SaaS
Account Executive - State & Local Government
Remote (United States) · mid
SaaS
Head of Legal Operations
San Jose, CA · director
Automation Performance Optimization
AI Infrastructure Engineer
Seattle, WA · senior
Python CUDA Kubernetes
Manager, Vendor Administration
San Jose, CA · director
 All Zoom jobs →

Job description

from Zoom careers

What you can expect

You will drive partner-led implementations and retention across Zoom's Customer Experience portfolio. You will equip strategic partners with technical standards, best practices, and operational support to deploy Contact Center, Virtual Agent, and Workforce Engagement solutions confidently. You will protect customer value and reduce churn by translating product capabilities into scalable adoption strategies.

*This person should be based in either Sydney or Melbourne, this will be a hybrid role - 2 days in the office per week*

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

  • Bring 4+ years of technical experience deploying Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent platforms

  • Demonstrate customer-facing experience managing enterprise accounts or partner relationships in the technology sector

  • Apply deep knowledge of CCaaS technologies, SIP Protocol, RESTful APIs, WebRTC, and SSO/identity management in cloud telephony environments

  • Manage large customer portfolios using data analytics to identify trends, measure contact center performance, and prioritize retention strategies

    This is an excerpt. Read the full job description on Zoom careers →
All operations jobs operations in Sydney, Australia Jobs in Sydney, Australia operations salaries operations career path
All Zoom Jobs Browse operations roles mid positions