Process Analyst, GTM Business Excellence

What you can expect

The Process Analyst serves as an operational partner supporting process improvement initiatives across Zoom's go-to-market ecosystem. This role combines process analysis expertise with systems knowledge to document, optimize, and implement business processes that enhance efficiency and internal customer experience. Working collaboratively with multiple teams and departments, this position supports process excellence initiatives within Sales and Channel functions. The role requires effective analytical skills, attention to detail, and the ability to work cross-functionally to align process improvements with business objectives and system capabilities.

About the Team

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

What we’re looking for

• 3-5 years of experience in Sales Operations, Business Operations, or Process Improvement in a SaaS or technology environment.

• Have working knowledge of process mapping and analysis methodologies (Lean, Six Sigma fundamentals).

• Show familiarity with enterprise systems such as Salesforce, CPQ, or ERP platforms.

• Demonstrate ability to document business requirements and support system-enabled process solutions.

• Show effective analytical and problem-solving skills with attention to detail.

• Have proficiency in process mapping tools (e.g., Lucidchart, Visio, or similar).

• Able to communicate effectively with ability to work collaboratively across teams.

• Have exposure to partner ecosystems, channel sales, or lead-to-cash operations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.