Sr. HRIS Analyst (Workday Talent)
Zendesk · Mexico City, Mexico
About this role
Zendesk is hiring a senior-level Business Analyst in the operations function based in Mexico City, Mexico. The posting calls out experience with Testing, Agile.
- Role
- Business Analyst
- Function
- operations
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico
- Posted
- Apr 30, 2026
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Job description
from Zendesk careersJob Description
Who We’re Looking For
We are seeking a Senior HRIS Analyst who is as comfortable building a global performance cycle as they are diving into the ticket queue to solve a complex business process error. You are someone who leads the evolution of our Workday Talent landscape but remains deeply "hands-on" in the system. You don't just fix problems; you document the "why" and bring junior team members along for the ride. We need a versatile Workday expert who is passionate about Talent & Performance but has the HCM-adjacent breadth to support the broader ecosystem whenever needed and a desire to continue developing.
What You’ll Be Doing
Full-Stack Configuration: Own the end-to-end configuration for Talent & Performance (Reviews, Calibration, Succession, Reporting and the connection between Talent and Advanced Comp processes) while maintaining "day-to-day" ticket workload across Talent and other supported modules.
Mentorship & Cross-Training: Act as a technical escalation point for junior analysts. You will lead "knowledge transfer" sessions and build documentation to ensure the team is cross-trained and that no single person is a "single point of failure."
System Evolution: Lead the technical roadmap for Talent features, ensuring we are maximizing our Workday investment through biannual releases and feature adoption.
This is an excerpt. Read the full job description on Zendesk careers →