Staff Software Engineer - Fullstack (AI Apps)

Job description

Job Description

Who you will be working with

You’ll be part of the team that built our generative AI coding assistant (App Builder) for creating Zendesk Apps. App Builder empowers non-technical Zendesk admins to build custom apps that extend the Zendesk Platform functionality, through conversations. Born from a hackathon in 2024 and shipped to production in 6 months, the product has assisted customers in generating over 7000 apps and averages 50 conversations per app.

You’ll be working with a high performing team that moves quickly to deliver features customers love, collaborating closely with Product and Design. We value engineers with a growth mindset, a customer-first outlook, a knack for designing scalable systems and demonstrable leadership qualities.

What you'll be doing

• Own the architectural decisions for end‑to‑end generative AI systems: feature pipelines, inference services (App Builder backend), observability, and scalable delivery.

• Define and standardise generative AI delivery patterns (CI/CD, canary/blue‑green, rollbacks, A/B/back‑testing) and agent orchestration.

• Design and build scalable App Builder's inference systems that meet reliability, performance, and cost targets through sound architectural decisions.

• Architect and scale App Builder's inference services to deliver high-quality LLM outputs with optimal latency and cost efficiency.

• Champion automation and developer experience improvements in testing, deployments, tooling, and operational runbooks to reduce manual toil.

  This is an excerpt. Read the full job description on Zendesk careers →