mid Operations Manager ic · Posted May 8, 2026

About this role

Zapier is hiring a mid-level Operations Manager based in Tokyo, Japan. The posting calls out experience with Data Analytics.

Role
Operations Manager
Function
operations
Level
mid
Track
Individual contributor
Employment
Full-time
Location
Tokyo, Japan
Posted
May 8, 2026

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Job description

from Zapier careers

As a Strategy and Operations Associate, you will provide business critical insights and recommendations that support decision making, cross-functional alignment of goals and expectations, and teams to execute plans and operate. By working closely with Sales Strategy and Operations Managers, you will run the business cadence, help the organization navigate the complexities of systems and tools, and collaborate with cross-functional Japan Large Customer Sales (LCS) teams to solve problems and design, manage, and deliver projects against operational standards. As a team member, you will help to set the focus, pace, and direction of our business across Japan LCS and unite teams to deliver on Google’s most important business opportunities by supporting, testing, and enabling our sales organization.

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

Responsibilities

  • Provide problem solving and day-to-day operational activities for the Japan Customer Sales team.
  • Perform data analysis and modeling to identify trends and efficiency opportunities. Build and maintain tools and dashboards to help with reporting and needs of the team and key stakeholders.
  • Engage in ad-hoc analyses to understand business performance, user metrics, and Key Performance Indicators (KPIs) and provide summaries and recommendations to management.
  • Identify process gaps and opportunities for process improvement.
  • Define and solve problems/opportunities that impact the business organization.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in management consulting, sales operations, business strategy, investment banking roles, or digital ads sales.
  • Experience with core business operations (e.g., annual business planning, headcount management, running business reviews, or target setting).
  • Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders.

Preferred qualifications:

  • Experience using Business Intelligence (BI) and dashboards, and analyzing large data sets.
  • Knowledge of digital ads and Google’s business.
  • Ability to work and succeed in a fluid and ambiguous environment.
  • Excellent collaboration skills, a passion for the internet, and ability to work with people from a range of backgrounds and experience.
  • Excellent communication, teamwork, and presentation skills.
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