Sr. Manager, Global Support
Zapier · Namer · Customer Operations
About this role
Zapier is hiring a senior-level Technical Lead in the software engineering function based in Namer. The posting calls out experience with A/B Testing, SaaS.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Namer
- Department
- Customer Operations
- Posted
- May 6, 2026
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Job description
from Zapier careersAI at Zapier
At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Hi there!
Support at Zapier is in the middle of an exciting transformation. We're scaling our Enterprise business and rebuilding how support operates around AI and this role sits at the center of both. You'll lead a team of Technical Support Specialists with your working hours aligned to the Pacific (PST) timezone, reporting to the Director of Global Support. You'll bring deep customer centricity, a genuine bias for action, and a track record of building with AI, not just using it.
At the Senior Manager level, your accountability extends across Global Support, not just your direct team. You'll own AI transformation initiatives, operate as a strategic partner to the Director, and build the cross-functional credibility that makes Support a real partner to Product, Build, and Go-To-Market.