Danish-speaking Customer Sucess Manager

Job description

Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.

At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We’re not just building software; we’re on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We’re using advanced technology to help humans reach their full potential. At work and in life.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021.

As a Customer Success Manager, you will own and grow a portfolio of customers by ensuring they realise clear, measurable value from Planday.

This role exists to turn customers into long-term partners. You will lead the post-sale customer lifecycle, driving adoption, retention, and account growth through structured account planning, proactive stakeholder engagement, and strong commercial ownership.

You will operate as the trusted partner to your customers, aligning Planday’s capabilities to their business priorities to help them succeed, creating momentum, and identifying opportunities to deepen our relationship and increase the value we deliver.