Software Support Engineer
Workiva · Remote (United States)
About this role
Workiva is hiring a mid-level Software Engineer as a remote position. The posting calls out experience with Datadog, Splunk, Incident Response, Backend Development. Compensation is listed at $68,000–$108,000 per year.
- Role
- Software Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- May 18, 2026
More roles at Workiva
Job description
from Workiva careersAs a Software Support Engineer, you play a crucial role in bridging the gap between our Customer Support and Engineering teams responsible for the Document Platform (documents, presentations), Regulated Reporting, and Sustainability Reporting. Your primary responsibility is to provide technical support to our customer facing team members, ensuring timely resolution of customer issues and delivering exceptional customer experiences. You will collaborate with multiple development teams to identify root causes and implement effective solutions, contributing to our commitment to customer satisfaction.
What You’ll Do
Understand and clearly articulate customer needs and requirements
Work with Software Engineers to design innovative components of back-end systems or solutions to meet internal customer needs
Brainstorm and implement ways to streamline processes for fast and adaptable support structures
Identify, verify, and reproduce difficult issues to solve customer problems from various sources.
Manage relationships with Customer Support, Success, and Development teams to ensure required features are delivered for successful product delivery
Act as a first line of support for Customer Success staff to diagnose and troubleshoot customer issues
Collaborate with functional testers in Quality Assurance for testing and regression analysis.
Facilitate resolution of complex issues involving multiple teams
Interact as part of multiple development teams to find customer solutions
This is an excerpt. Read the full job description on Workiva careers →