Team Manager Customer Success - German Speaking
Workiva · Amsterdam, Netherlands
About this role
Workiva is hiring a manager-level Customer Success Manager in the sales function based in Amsterdam, Netherlands.
- Role
- Customer Success Manager
- Function
- sales
- Level
- manager
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Amsterdam, Netherlands
- Posted
- Apr 29, 2026
More roles at Workiva
Job description
from Workiva careersThe Team Manager of Customer Success plays a pivotal role in guiding and cultivating a team of Customer Success Managers, ensuring they excel in driving customer adoption, retention, and growth. As a mentor and leader, they provide support through challenging customer situations, while also spearheading strategic initiatives aimed at maximizing overall customer lifetime value.
What You’ll Do
Lead a team of employees to deliver customer retention and growth
Coach and develop Customer Success Managers (CSMs) to excel in key metrics: onboarding, adoption, retention, growth, satisfaction, and outcome management
Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues
Play a major role in scaling Workiva's Customer Success organization through hiring, onboarding, training, and developing CSMs
Update team with critical, cross-departmental updates from Engineering, Sales, Marketing, Professional Services and other groups
Employ tools and processes to boost team capacity for retention and growth
Ensure CSMs adhere to processes, maintaining visibility into customer information and team performance
Engage with CSMs to ensure they are accurately identifying the required business outcomes, and determining the definition of "success" for every customer
Continuously monitor customers to be proactive in the remediation of customer satisfaction concerns
This is an excerpt. Read the full job description on Workiva careers →