IT Service Operations Manager
Viasat · Carlsbad, CA · Information Technology
About this role
Viasat is hiring a manager-level IT Manager in the operations function based in Carlsbad, CA. The posting calls out experience with Jira, ServiceNow, Security, ITIL. Compensation is listed at $122,500–$193,000 per year.
- Role
- IT Manager
- Function
- operations
- Level
- manager
- Track
- Management
- Location
- Carlsbad, CA
- Department
- Information Technology
- Posted
- Apr 9, 2026
More roles at Viasat
Job description
from Viasat careersOne team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The Service Desk Manager is a critical leadership role responsible for the end-to-end delivery of IT support services across both unclassified and classified networks. This individual will lead a multi-tiered team of technical professionals, ensuring that all hardware, software, and network-related issues are resolved in strict compliance with federal security protocols and internal Service Level Agreements (SLAs). The ideal candidate is a strategic thinker who can balance high-pressure incident response with the rigorous administrative requirements of a secure facility, acting as the primary liaison between end-users and senior IT leadership.
The day-to-day
- Operations Management: Oversee daily service desk workflows, ensuring tickets are properly categorized, prioritized, and resolved across multiple security enclaves.
- Team Leadership: Provide direct supervision, coaching, and performance evaluations for a team of Tier I and Tier II support specialists.