About this role

Twitch is hiring a senior-level Operations Manager based in Sydney, Australia. The posting calls out experience with Swift, SQL, Data Analytics.

Role: Operations Manager
Function: operations
Level: senior
Track: Individual contributor
Employment: Full-time
Location: Sydney, Australia
Department: Customer Trust

Job description

from Twitch careers

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.

We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates.

You can work in Sydney, Australia.

You Will:

Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors
Review and respond to internal and external escalations
Participate in shift rotation for some weekends and holidays
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community
Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk
Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
Lead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscape

You Have:

4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
Experience working with cross functional partners, including Policy, Legal, and Engineering teams

Bonus Points

Familiarity with Twitch as a creator
Previous employment at a games industry or live streaming platform company

Perks

Corporate Health Insurance & Life Insurance or Private Medical Insurance
Dental, Vision & Life Insurance
Superannuation or Pension Plan
Maternity & Parental Leave
Paid Time Off & Holidays
Commuter Benefits (only for the on-site employees)
Amazon Employee Discount

Job ID: TW9209

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.