Senior GTM Engineer, AI Innovation

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Marketing Operations team is looking for a Senior, GTM Engineering & AI Innovation to set the strategy — and ship the systems — that transform how Toast's go-to-market teams operate. You'll own the multi-quarter roadmap for AI in GTM, lead cross-functional initiatives across Marketing, Sales, Customer Success, and Engineering, and remain hands-on as a builder: designing reusable infrastructure, deploying production agents, and translating AI capability into measurable revenue impact. This is a player-coach role for a senior builder who is equally comfortable defending a portfolio investment thesis to executives and shipping a Clay workflow before lunch. This role is open to remote candidates.

About this roll* (Responsibilities)

• Own the AI-in-GTM strategy and roadmap. Define and maintain a multi-quarter portfolio of AI initiatives across Marketing, Sales, and Customer Success — prioritized against revenue-direct, revenue-adjacent, and strategic/foundational tiers.
• Lead build-vs-buy at the portfolio level. Drive evaluation, business case, and final recommendation for major AI investments. Defend the call to executive stakeholders even when the conclusion is politically inconvenient.
• Design and manage governance. Define governance for AI solutions across GTM at scale - what makes it to production, how is it maintained and monitored
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