Operations Analyst

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Operations Analyst

Summary of Position

This position will provide analytical support data management to our Operations group. This person will assure the consistent production of high-quality information, and support Operations in delivering internal and customer reporting.

Essential Duties and Responsibilities

• Collecting and organizing information from various sources like computer data and sales histories
• Examine the data to figure out what is important to the problem and which methods are best to analyze it
• Use statistical methods to analyze information and develop solutions to business problems
• Advise managers on findings and the various courses they can take to address the problem
• Understand complex relationships between data systems, and explain them to people with limited technical understanding.
• Effectively present information and analysis, and respond to questions from groups of managers.
• Recognize confidential, sensitive, and proprietary information and maintain such information as confidential.
• Support our Business Intelligence and Reporting program.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

Must Have Qualifications:

• Bachelor’s degree in a technical or quantitative or business-oriented field, or equivalent.
• 3–5 years of professional experience within the medical device or pharmaceutical industry.
• Strong experience with  tools & technology (Domo, ERP, Power B)
• Proven ability to adjust, validate, and analyze data to support business decision-making.
• Demonstrated experience in creating and maintaining dashboards and reports for stakeholders.
• Experience with process mapping and documenting end-to-end business workflows.
• Strong analytical, written and verbal communication skills.
• Experience working in a business environment, either full-time or via internships.
  A willingness to ask questions, and follow an ambiguous problem to resolution.
• Comfort with complex, interconnected systems.
• Ability to work effectively with a geographically diverse team to gather information and manage defined processes.

Preferred Qualifications:

• Experience with Salesforce.com, Microsoft Dynamics GP, JIRA, SQL preferred.
• Self-starter capable of working independently and organizing workflow to meet changing priorities and deadlines.
• Excel experience required, exposure to pivot tables, and complex spreadsheet analysis preferred.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.