Critical Situation Manager

Bachelor's or master's degree with proven experience in crisis management or a related field. Creative problem-solving, attention to detail, integrity and accountability skills are a prerequisite to be successful in this job. Must be technically literate and articulate technical issues in a relevant way to both engineers and management. Technical knowledge of multi-tenant, cloud systems, and highly sophisticated infrastructure is highly desirable. Demonstrates developing and maintaining productive relationships across organizations to complete business objectives. Well versed in the business of service delivery with experience developing and managing projects stakeholders, senior executives, and customers Excellent project management skills, including the ability to influence teams to handle projects. Strong business acumen with the ability to understand and translate customer's needs. General knowledge/experience in SaaS, Software Industry, with the ability to learn about and understand enterprise software products. Excellent communication, interpersonal and presentation skills. Ability to remain calm and focused under pressure. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. Self-motivated with a curious mindset and a passion for improving the status quo constantly. Ability to manage expectations, promote information sharing across diverse groups, and represent the customer in internal discussions. Strong team player with proven coaching and mentoring abilities.