Operations Manager, Center of Excellence
Stripe · Bangalore, India · 4176 Support S&A
About this role
Stripe is hiring a mid-level Operations Manager based in Bangalore, India. The posting calls out experience with ETL, SaaS.
- Role
- Operations Manager
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bangalore, India
- Department
- 4176 Support S&A
More roles at Stripe
Job description
from Stripe careersWho We Are
About Stripe
Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the world’s largest enterprises to the most innovative startups, millions of companies rely on Stripe to facilitate payments, enhance revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting an extraordinary opportunity for you to contribute to the global economy while engaging in the most impactful work of your career.
About the Team
The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions. By centralizing, standardizing, and progressively automating repeatable, low-context activities such as reporting, onboarding, monitoring, and optimization support, the CoE alleviates the administrative burden on frontline TAMs and CSMs.
This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale. Although the initial focus is on supporting priority and strategic accounts, the CoE’s frameworks and outputs are designed to benefit the broader organization by enhancing deliverable consistency, expanding capacity, and facilitating sustainable, sublinear growth across the enterprise servicing model.