Service Delivery Manager

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can.

 Location: Bucharest, Romania | working model: hybrid (office approx. 1 per week) | contract type: full-time

Can you ensure end‑to‑end, high‑quality, customer‑focused service delivery?

Are you able to lead planning, forecasting, and risk management across projects and operations?

Can you effectively connect planning teams, delivery teams, and customers to align execution with strategy?

If that sounds like you - this might be the perfect next step!

Service Delivery Manager - Publisher Advisory plays a central role in ensuring high‑quality, efficient, and customer‑focused service delivery while also leading strategic planning activities across projects and operations. This hybrid function combines strong planning and organizational skills with stakeholder-facing service management responsibilities.

The role ensures end‑to‑end service excellence, drives process improvement, manages operational risks, and maintains strong customer relationships. It bridges internal planning teams, operational delivery teams, and external clients to align service execution with strategic objectives and evolving customer needs.

Responsibilities:

• Develop and execute project plans, timelines, and resource allocation aligned with service delivery goals.
• Monitor delivery progress, proactively managing risks, bottlenecks, and deviations from plan.
• Drive process optimization, standardization, and operational maturity across planning and delivery.
• Ensure end‑to‑end service delivery meets performance, quality, and contractual standards.
• Track service performance through KPIs and dashboards, initiating corrective and improvement actions.
• Act as the primary coordination point between regional and remote delivery teams, providing clear and transparent stakeholder communication.

• Proven experience in planning, scheduling, project controls, or operational planning within service‑driven environments.
• Experience in service delivery, account management, IT services, or client‑facing roles.
• Strong background working with SLAs, performance metrics, and customer expectations in managed or professional services.
• Practical knowledge of software licensing models and contracts, with the ability to align delivery plans to licensing entitlements and compliance.
• Proficiency with planning and tracking tools such as Jira, Confluence, or equivalent platforms.
• Solid understanding of ITIL principles and best practices in service delivery and operations.

Our company benefits vary based on your location, but always include: 

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values).
• A mentor who supports your successful start and is at your side with advice and action.
• President’s Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
• Lifelong education: A variety of training and development opportunities.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.