Director, Learning and Development - Operations
SoFi · UT - Cottonwood Heights | FL - Jacksonville · Ops Training Strategy
About this role
SoFi is hiring a director-level People Partner based in UT - Cottonwood Heights | FL - Jacksonville.
- Role
- People Partner
- Function
- people
- Level
- director
- Track
- Management
- Employment
- Full-time
- Location
- UT - Cottonwood Heights | FL - Jacksonville
- Department
- Ops Training Strategy
More roles at SoFi
Job description
from SoFi careersEmployee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee with the skills, knowledge, and learning resources required to deliver fast, accurate, and member-centric experience. This leader owns the strategy, operating model, governance, and execution of new hire onboarding, continuous training and development, readiness for new product launches, and knowledge management across all front line Operations functions. They ensure that training is AI-enabled, data-driven, and tightly aligned to business outcomes such as improved First Contact Resolution (FCR), higher Customer Satisfaction (CSAT) and post contact NPS.