Contact Platform Engineer
SoFi · UT - Cottonwood Heights | FL - Jacksonville | TX - Frisco | NC - Charlotte | DE- Greenville · Ops PMO
About this role
SoFi is hiring a mid-level Platform Engineer in the software engineering function based in UT - Cottonwood Heights | FL - Jacksonville | TX - Frisco | NC - Charlotte | DE- Greenville. The posting calls out experience with SQL, Frontend Development, Data Analytics.
- Role
- Platform Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- UT - Cottonwood Heights | FL - Jacksonville | TX - Frisco | NC - Charlotte | DE- Greenville
- Department
- Ops PMO
More roles at SoFi
Job description
from SoFi careersEmployee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Overview
The Contact Platform Engineer is a strategic technical lead focused on the evolution of SoFi’s omni-channel interaction stack. This role serves as the primary architect and data researcher for the member journey and may perform system configuration as needed.
The successful candidate will mine historical IVR and chat data to identify customer friction points and translate those insights into high-level blueprints. You will act as the bridge between Operations and Engineering, designing the "what" and "why" so that technical teams can execute the "how".
Expertise Breakdown
- Data Mining & Friction Analysis (40%): Identifying trends in IVR/Chat performance and agent-handled friction.