Principal Customer Success Manager, Enterprise - West
Smartsheet · Bellevue, WA · Customer Success
About this role
Smartsheet is hiring a senior-level Customer Success Manager in the sales function based in Bellevue, WA. The posting calls out experience with SaaS. Compensation is listed at $135,000–$172,500 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Bellevue, WA
- Department
- Customer Success
More roles at Smartsheet
Job description
from Smartsheet careersFor over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
The Principal Customer Success Manager focuses on building high-value, strategic relationships with large customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.
The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week). For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.
This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely.
You Will:
- Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption.