Sr. Delivery Acceleration AI Architect
ServiceNow · Dallas, TX · Customer Outcomes
About this role
ServiceNow is hiring a senior-level Solutions Architect in the software engineering function based in Dallas, TX. The posting calls out experience with Python, JavaScript, TypeScript, LLMs.
- Role
- Solutions Architect
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Dallas, TX
- Department
- Customer Outcomes
- Posted
- May 19, 2026
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Job description
from ServiceNow careersCompany Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ROLE DESCRIPTION
As a Sr. Delivery Acceleration AI Architect, you will design, develop, and optimize AI-powered autonomous implementation solutions that transform how ServiceNow Expert Services deliver customer implementations. Working within the Delivery Acceleration team, you’ll focus on building and refining AI agents that automate ServiceNow configuration, generate implementation artifacts, and accelerate time-to-deploy—turning what previously required weeks of manual effort into AI-driven delivery that produces production-ready outputs in hours.
This role requires deep expertise in prompt engineering, AI agent architecture, and an understanding of enterprise professional services delivery. You’ll work directly with autonomous implementation platforms built on large language models to create, test, and refine the AI-driven workflows that generate ServiceNow configurations, user stories, test scripts, and deployment packages for customer engagements.