Solution Architect - AI & Data
ServiceNow · Addison, TX · Customer Outcomes
About this role
ServiceNow is hiring a mid-level Solutions Architect in the software engineering function based in Addison, TX. The posting calls out experience with AWS, LLMs, RAG, ServiceNow.
- Role
- Solutions Architect
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Addison, TX
- Department
- Customer Outcomes
- Posted
- May 18, 2026
More roles at ServiceNow
Job description
from ServiceNow careersCompany Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Solution Architect - AI & Data, Expert Services
As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.