Senior Manager, Expert Services (CRM and Industry Workflows)
ServiceNow · Bangalore, India · Customer Excellence HQ
About this role
ServiceNow is hiring a senior-level Technical Lead in the software engineering function based in Bangalore, India. The posting calls out experience with Salesforce, ServiceNow, Agile, Compliance.
- Role
- Technical Lead
- Function
- software engineering
- Level
- senior
- Track
- hybrid
- Employment
- Full-time
- Location
- Bangalore, India
- Department
- Customer Excellence HQ
- Posted
- May 18, 2026
More roles at ServiceNow
Job description
from ServiceNow careersCompany Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The CEG Expert Services team at ServiceNow works with our customers and partners to help them achieve their business outcomes by providing prescriptive guidance. You will manage a team of consultants who will be focused on driving adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, specifically the Customer Workflow portfolio of solutions, which includes Customer Service Management, Field Service Management, Sales and Order Management, and Industry Workflows.
This position will manage a team of consultants across APAC, and reports to the APAC ES CRM & Industries leader.