Senior Product Operations Analyst

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Location: Remote - Netherlands/Nordics/Germany

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

The Senior Product Operations Analyst owns the end‑to‑end demand intake and product operations approach across Product Ownership. Based in the PMO, the role brings structure, visibility and control to a complex backlog aligned to approved business cases, shaping how demand is raised, assessed and progressed.

You will organise existing demand, define clear standards for intake, documentation and prioritisation, and ensure all work is complete, governed and ready before entering the backlog. Acting as the single control point, you will rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress.

Accountability will be driven across Product Owners and stakeholders to keep data accurate and work moving. You will design and embed interim processes for intake, tracking and reporting where tooling is still evolving, ensuring ways of working are scalable and support growth.

As the business owner for intake and workflow tools, you will partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model. Clear reporting will highlight demand levels, backlog health and delivery performance, enabling early identification of risks, bottlenecks and gaps.

The role operates with high autonomy and clear outcomes, requiring strong judgement, initiative and confidence in ambiguous environments where processes and systems are being built. This is perfect for someone who enjoys creating order from complexity and building strong operational foundations that help product teams succeed.

• Language Requirement – Must be fluent in English, with excellent written and verbal communication skills.

• Product Operations and Governance Expertise – Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.

• Process Ownership and Design – A proven record of designing, owning, and materially improving intake, backlog, and operational processes, operating as a builder rather than a coordinator.

• Operating in Ambiguity – Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures, creating clarity where none exists.

• Workflow and Tooling Capability – Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design.

• Influence Without Authority – The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority.

• Systems Thinking and Operational Control – A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control.

• Competitive salary taking into account skills, experience and qualifications

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance plus bank holidays (depending on location)

• Flexible working from our office or your home

• Health care support depending on country

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.