Director of Operations Strategy (General Liability)

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE: To provide strategic leadership and oversight for the Target General Liability program by aligning operational execution, client service delivery, analytics, and program initiatives to support high-quality claim outcomes, operational excellence, and long-term client partnership success.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Provides strategic leadership and oversight for a Large National Client program across both operational execution and client service delivery
• Directly oversees the GL Non-Litigation Claims Manager and GL Litigation Supervisor to ensure alignment across litigated and non-litigated operations
• Leads operational performance management activities including claim quality, inventory management, cycle time, litigation trends, and financial outcomes
• Oversees client stewardship, operational reporting, analytics, and presentation of program performance and strategic initiatives
• Partners with client stakeholders and internal operational leadership to develop, implement, and monitor program improvement initiatives
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