Claims Manager - General Liability and Non-Litigation

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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PRIMARY PURPOSE: To lead and oversee the non-litigated General Liability claims operations for a Large National Client by managing operational leadership teams, driving technical consistency, supporting claim quality initiatives, and ensuring high-quality claim and client outcomes. Has direct responsibility for 25-49 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Non-Litigation Operations Leadership

• Oversees day-to-day operations of the non-litigated General Liability claims program for a Large National Client.
• Provides leadership and direction to Non-Litigation Team Leaders responsible for claim inventory management and examiner performance.
• Maintains oversight of the full non-litigated GL claim inventory and operational performance across the program.
• Monitors operational metrics including inventory management, closure rates, cycle time, claim quality, pending management, and customer service outcomes.
• Ensures compliance with client handling instructions, jurisdictional requirements, corporate standards, and best practices.
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