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Benefit Liaison

PRIMARY PURPOSE: To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
Maintains records and files pertinent to absence programs.

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