Service Center Associate- In Office
Sedgwick · Elgin
About this role
Sedgwick is hiring a junior-level Facility Technician in the operations function based in Elgin.
- Role
- Facility Technician
- Function
- operations
- Level
- junior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Elgin
- Posted
- May 15, 2026
More roles at Sedgwick
Job description
from Sedgwick careersBy joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Service Center Associate- In OfficePRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Assigns new claims to the appropriate claims handler.
- Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
- Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Participates in and maintains a quality service culture within the Customer Service Team.