Customer Success Management Specialist
Schneider Electric · Bucharest, Romania · Customer Projects & Services
About this role
Schneider Electric is hiring a mid-level Customer Success Manager in the sales function based in Bucharest, Romania. The posting calls out experience with Security, OAuth, SaaS.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Location
- Bucharest, Romania
- Department
- Customer Projects & Services
- Posted
- May 18, 2026
More roles at Schneider Electric
Job description
from Schneider Electric careersCustomer Success Specialist - EMEA Main Mission The Customer Success Specialist is responsible for measuring, managing and communicating the overall experience of our cloud SaaS customers and partners as it relates to their journey from just before the sale, then through all phases of the LAER lifecycle (land, adopt, expand, renew). Offer Scope: Offers with which the Customer Success Specialist will need to be familiar for onboarding and in some cases perform software support services such as configuration, upgrade assistance, data migration, etc.: EcoStruxure IT Expert What will you do: FOR NEW CUSTOMERS Onboarding / Adoption Understand and document customer’s primary challenges, goals, and definitions of success Deliver basic training, configuration assistance, best practices for purchased solutions Coordinate / Partner with relevant service delivery teams (if implementation, project management, or custom services were purchased by the customer) Perform Implementation Configuration Services. FOR EXISTING CUSTOMERS Proactive Success Management with Key Accounts Hold Regular Meetings to review Open issues/tickets New feature review training Discovery Tracking against customer’s goals with our solutions Share Product Feedback with Product Management Expansion Opportunity Detection Identify Opportunities to Migrate to Cloud (DCE to ITE, DCO/ITA On-Prem to ITA Cloud) Identify Opportunities for Software Services EcoStruxure IT Custom…