Order Management Administrator

Job description

The Order Management Administrator role is responsible for ensuring efficient and accurate processing of customer orders across multiple platforms primarily thru email. This position involves comprehensive order management within SAP, encompassing order entry, modification, and resolution of various order-related issues. The individual will be responsible for coordinating with internal teams, customers, and sales representatives to address inquiries, resolve complaints, and ensure timely order fulfillment. What will you do: Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting Monitor and maintain system applications while offering programming support and user training Analyze reports, manage data, and design computer outputs to improve service delivery Serve as a systems network point person, handling delegated administrative duties and supporting the customer contact center Process customer orders and qualify leads while supporting sales and partner opportunities What will make you successful: Bachelor’s Degree or equivalent work experience Experience in order management and customer service is an advantage Understanding and executing the end-to-end order processing cycle, ensuring accuracy and timeliness in order entry, validation, and fulfillment. Managing and processing customer orders, ensuring accuracy and timeliness, communicating with various internal departments and external stakeholders, resolving order-related issues, and…