Service Scheduling Coordinator

Job description

The Role: Service Scheduling Coordinator In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct APC relational accounts, i.e., Sales – Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three-phase product lines, USC Parts Department and Manufacturers Representatives. What will you do? Proactively managing open orders for APC accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and APC order management policies, working with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA’s and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations Possess a working comprehension and implementation knowledge of evolving product/service payments to outside…