Service Desk Analyst
Schneider Electric · Bangalore, India · Digital Innovation & Technology
About this role
Schneider Electric is hiring a mid-level IT Engineer in the operations function based in Bangalore, India. The posting calls out experience with Security, ITIL, iOS, Android.
- Role
- IT Engineer
- Function
- operations
- Level
- mid
- Track
- Individual contributor
- Location
- Bangalore, India
- Department
- Digital Innovation & Technology
- Posted
- Mar 13, 2026
More roles at Schneider Electric
Job description
from Schneider Electric careersJob Description: The Service Desk Analyst provides support for basic incident resolution and requests reported by APAC Schneider Employees. Responsibilities include initial assessment, research, and resolution of basic incidents and requests regarding use of applications, software and infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner. Responsibilities: 1) Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desks or appropriate support teams to resolve incidents that are beyond the scope of their ability or responsibility. 2) Uses the appropriate CTI categories for logging incidents and requests. 3) Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. 4) Ensures the end-to-end customer experience and acts as a single point-of-contact for the customer. 5) Analyzes and resolves incidents and requests regarding use of application, software or hardware. Logs and tracks incidents/requests from identification through resolution. Follows up with…