Service Delivery Manager

Job description

Service Delivery Manager - VIC Industry – Global Delivery Organization Schneider Electric Australia Schneider Electric is a global leader in energy management and automation, and we are seeking a Service Delivery Manager to lead the delivery of services within our operations. The Service Delivery Manager (SDM) is responsible for overseeing service contracts and service project delivery within designated areas while actively contributing to customer retention, service growth, and commercial performance for customers across a range of sectors, including mining, oil and gas, transportation, and water and wastewater. The role ensures the safe, high‑quality, and profitable delivery of managed services, maintenance contracts, modernisation migration projects, and small works, with strong commercial governance and customer engagement, and reports to the National Services Manager – Industry. Essential Background A solid technical foundation in industrial automation is preferred, including experience with Schneider Electric or Equivalent systems, platforms, and architectures such as PLCs, SCADA, telemetry, safety systems, and DCS. Beyond technical expertise, the ideal person must bring strong commercial, business development, and sales capability, with confidence engaging customers commercially. They must understand customer value drivers, identify service growth opportunities, craft compelling service offers, and articulate value propositions that align with customer needs Roles Responsibilities Lead…