Engagement Management Lead
Scale AI · San Francisco, CA | New York City, NY · Gen AI Operations
About this role
Scale AI is hiring a director-level Director of Engineering in the software engineering function based in San Francisco, CA | New York City, NY. The posting calls out experience with LLMs, Machine Learning, Full Stack. Compensation is listed at $192,800–$241,000 per year.
- Role
- Director of Engineering
- Function
- software engineering
- Level
- director
- Track
- Management
- Employment
- Full-time
- Location
- San Francisco, CA | New York City, NY
- Department
- Gen AI Operations
More roles at Scale AI
Job description
from Scale AI careersScale's Generative AI business is continuing to see tremendous growth and expansion. Engagement Managers (EMs) are the combination of externally customer-facing and internally operationally driven. In this role, you will operate at the center of Scale's most strategic customer relationships, serving as both a trusted operator and thought partner to the world's leading AI research teams.
You are the frontline of Scale’s contact with our Gen AI customers, working with and being an advocate for customer data leaders and engineering/operations teams. You have a strong interest in how high-quality data can positively influence Gen AI models. You work towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver.
The ideal candidate builds deep relationships with researchers and customer leads, navigates difficult conversations with confidence, and has a track record of earning new work through the quality of their execution and relationships. They are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.
You will:
- Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes
- Build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle