Anlyst, Customer Svc

Job description

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Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations
• Extensive internal interface with various departments within the organization
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately
• Management of contracts to include assistance with customer delivery status inquiries. customer delivery expedite requests as needed
• Responsible for assisting with timely payment from customers
• Participate in continuous improvement initiatives
• Documented success in maintaining a high level of ownership toward assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed: 2nd shift (2:30pm-11pm) 
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Basic Qualifications:

• Bachelor's degree
• OR in the absence of a degree, 6 years of relevant experience is required
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