AVP, Subject Matter Expert Practice
RingCentral · Remote (United States)
About this role
RingCentral is hiring a senior-level Customer Success Manager in the sales function as a remote position. The posting calls out experience with AWS, Prompt Engineering, SaaS, AI Agents.
- Role
- Customer Success Manager
- Function
- sales
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Remote (United States)
- Work mode
- Remote
- Posted
- Apr 20, 2026
More roles at RingCentral
Job description
from RingCentral careersTitle AVP, Subject Matter Expert Practice
Organization: Customer Experience
Reports to SVP, Customer Experience
Location: Remote
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications
About the Role
The AVP, SME Practice owns RingCentral's post-sales subject matter expertise function across UCaaS, CCaaS, and Agentic AI. This is not a traditional people-management executive role. It requires someone who has been a practitioner at a high level — who can credibly assess the technical caliber of SME candidates, hold a substantive conversation with a principal engineer or CTO, and design an engagement model that the best technical people will respect.
The AVP owns the strategy, structure, staffing, engagement economics, and performance of the SME practice globally — including both the Global SME tiers and the Manila-based Level 1/2/3 tiers. They are the primary owner of the product feedback loop and the executive sponsor of the practice's commercial evolution.