Technical Account Manager
Red Hat · Mumbai
About the Job:
The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
What Will You Do:
Proactively identify and address potential technical risks within customer environments.
Develop and support the implementation of solutions for complex technical challenges.
Collaborate with engineering and product management teams on customer escalations.
Conduct regular technical reviews with customers to ensure optimal performance.
Develop and maintain deep technical expertise in assigned Red Hat products.
Serve as a technical mentor for junior team members.
Contribute to the development of best practices and internal training materials.
Conduct regular account reviews with customers and internal stakeholders.
May be required to work on customer site and connect to customer systems.
What Will You Bring:
Bachelor's degree in science or a technical field; engineering or computer science
Competent reading and writing skills in English
Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
Upstream involvement in open source projects is a plus
Indian citizenship or authorization to work in India
Middleware
Java coding skills and solid understanding of JEE platform, Java Programming APIs
Hands-on experience with Java application platform, Kafka, JBoss, WebSphere, and WebLogic or equivalent
Integration
Experience working with Red Hat 3Scale API Management, SSO
Runtimes
Experience working with microservices development using Spring Boot and developing cloud-native applications
RHOCP
Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
Understanding of RHOCP Architecture & different types of RHOCP installations
Experience in RHOCP Troubleshooting and data/logs collection
Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.