Senior Manager, IT Training
Red Hat · Raleigh
Job summary
We are seeking a collaborative and empathetic Senior Manager to join the Red Hat IT Training organization. In this role, you will lead a remote, cross-functional team of IT professionals in delivering Red Hat's renowned global training and certification services. We’re seeking a people-first leader with a strong technical foundation who’s passionate about enabling teams, solving problems, and delivering thoughtful, scalable solutions.
This is an opportunity to lead with purpose, to foster a culture of psychological safety and continuous learning, and to help shape systems that impact learners around the world.
What you will do:
Lead a distributed team of IT professionals, including Software Engineers and a Manager (and their team) for Training Platforms
Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
Champion knowledge-sharing, documentation, and process improvement to support long-term success
Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
Help define and uphold IT policies and procedures that promote secure, reliable systems
Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
What you will bring:
Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
5+ years of experience as a software engineer
5+ years of experience as a people manager of a software engineering team
5+ years of experience leading Agile teams, ideally with Jira implementation experience
Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
Working knowledge of IT infrastructure, security standards, and modern software development practices
Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment
Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams
Relevant technical certifications are a plus
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.