Customer Success Executive
Red Hat · Mexico City, Mexico
About this role
Red Hat is hiring a mid-level Customer Success Manager in the sales function based in Mexico City, Mexico. The posting calls out experience with Agile, DevOps, AWS, GCP.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Mexico City, Mexico
- Posted
- Apr 20, 2026
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Job description
from Red Hat careersAbout the job:
The Customer Success Executive (CSE) is responsible for orchestrating customer success plan initiatives and associated technical engagements designed to ensure customers successfully adopt Red Hat products and platforms.
You will work with select customers to understand the customer’s overall portfolio, technical and business priorities, and measures of success to help develop the customer’s success plan and orchestrate its execution with discrete initiatives to achieve their desired objectives.
You will provide the Voice of the Customer by sharing insights and best practices and connecting with Sales, Engineering, Product, Support, and Partner teams to ensure success of adoption by customers.
What you will do:
Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.
Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).
Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.
Be the Voice of the Customer. Share insights and best practices, and connect with appropriate Red Hat teams.
Involve the right resources to address and remove technical blockers to adoption.
This is an excerpt. Read the full job description on Red Hat careers →