Data Center Operations Technician III
Rackspace · US-IL-Elk Grove Village
Key Responsibilities
- Utilize custom monitoring software and an internal ticketing system to provide customer support
- Identify and troubleshoot simple hardware failures on x86-based servers, including the replacement of failed hardware components
- Troubleshoot simple operating system storage issues, including file system, disk management, and RAID technologies
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server
- Simple operating systems administration to include troubleshooting of login, password, and connectivity issues
- Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers
- Complete the troubleshooting, configuration, and replacement of network device hardware, including access and aggregation switches, firewalls, load-balancers, and security appliances
- Complete the troubleshooting, configuration, and replacement of storage devices, including DAS and NAS arrays
- Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets, and completion of all cabling needs required
- Troubleshoot copper and fiber cabling, including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
- Provide technical communication relating to customer configurations in a concise, professional manner
- Adhere to company security policies and procedures, including health and safety and local governing requirements, as directed
- Execute and maintain meticulous 5S and housekeeping practices
- Demonstrate no less than full performance in a continuous, consistent, measurable manner
- Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers
- Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers
- Demonstrate a clear understanding of the Rackspace software toolsets required for the monitoring and support of customer configurations
- Demonstrate the ability to complete customer configuration maintenance and hardware troubleshooting
- Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required
- Customer configuration maintenances are quality controlled and adheres to published policy and process to ensure Global alignment
- Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events
- All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method
- All customer interactions, both internal and external, are conducted in a manner that delights customers
- Process and policy sign-off is conducted in a timely manner, with a clear understanding of the subject matter, by the specified due date
- All areas of responsibility are clean and organized, with specific areas designated for all movable items
Knowledge/Skills/Abilities
- Intermediate knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
- Intermediate knowledge of servers and various software applications
- Must be able to lift 50 lbs overhead
- Analytical Skills
- Database Management
- ERP Software Skills
- Audit Skills
- Investigative Skills
- Low Voltage Cabling
- Network/Systems Skills
- Process Improvement
- Project Management
Education/Experience
- High School Diploma or regional equivalent required
- Bachelor's Degree preferred, preferably in a field related to the role.
- 3 - 4 years of data center experience required; requires a minimum of 2 years of experience in the role duties
- Industry-recognized certifications in operating systems, networking, security, and/or storage technologies are preferred
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.