Senior Designated Services Engineer (Shift: Mon - Fri, 9 a.m. – 6 p.m. EST)
Pure Storage · Lehi, UT | Raleigh, NC · Services & Support
About this role
Pure Storage is hiring a senior-level Backend Engineer in the software engineering function based in Lehi, UT | Raleigh, NC. The posting calls out experience with Linux, Disaster Recovery. Compensation is listed at $97,000–$167,000 per year.
- Role
- Backend Engineer
- Function
- software engineering
- Level
- senior
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Lehi, UT | Raleigh, NC
- Department
- Services & Support
More roles at Pure Storage
Job description
from Pure Storage careersWe’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Senior Designated Services Engineer for FlashBlade, you will champion customer success by delivering world-class technical support to our most strategic, named accounts. Operating within our elite, 24x7 global technical services organization, your mission is to maximize platform reliability and resolve high-stakes, multi-platform infrastructure anomalies. You will differentiate yourself by building trusted-advisor relationships with account stakeholders while collaborating across engineering and account teams to drive rapid issue resolution.
WHAT YOU'LL DO
- Own and Drive Strategic Technical Resolutions: Lead the triage, diagnosis, and resolution of complex hardware, software, and environmental anomalies within the FlashBlade ecosystem to guarantee business continuity for high-value named accounts.
- Cultivate Trusted Account Relationships: Act as the primary technical point of contact for assigned accounts, proactively evaluating infrastructure health and aligning support strategies with clear, real-time stakeholder communication.
- Manage Hot Escalations: Architect and lead cross-functional, multi-participant resolution streams during critical outages and hot escalations, synthesizing engineering capabilities with customer-facing leadership.