Technical Services Engineer - Portworx
Pure Storage · Raleigh, NC · Services & Support
About this role
Pure Storage is hiring a mid-level Backend Engineer in the software engineering function based in Raleigh, NC. The posting calls out experience with AWS, Azure, Kubernetes, VMware and roughly 2–4 years of relevant work. Listed education preference: a bachelor's degree or equivalent. Compensation is listed at $122,000–$183,000 per year.
- Role
- Backend Engineer
- Function
- software engineering
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- Raleigh, NC
- Experience
- 2–4 years
- Education
- Bachelor's degree
- Department
- Services & Support
More roles at Pure Storage
Job description
from Pure Storage careersWe’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Technical Services Engineer - Portworx, you are the critical link between our customers’ complex cloud-native ambitions and the seamless performance of the Portworx® by Everpure™ platform. You’ll ensure the success of large-scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity. Collaborating closely with Engineering and Product teams, you will champion the customer voice to drive product reliability and innovation in the Kubernetes ecosystem.
WHAT YOU'LL DO
- Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows.
- Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages.
- Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption.