Critical Situation Manager - APJ

Proofpoint · Sydney, Australia

manager software engineering Engineering Manager hybrid · Posted Apr 20, 2026

About this role

Proofpoint is hiring a manager-level Engineering Manager in the software engineering function based in Sydney, Australia. The posting calls out experience with Salesforce, Linux, Security, SaaS.

Role
Engineering Manager
Function
software engineering
Level
manager
Track
hybrid
Employment
Full-time
Location
Sydney, Australia
Posted
Apr 20, 2026
AI Summary
Critical Situation Manager serves as escalation point for urgent customer problems, coordinating cross-functional resolution efforts and post-incident analysis. Requires extensive customer service and escalation management experience, strong problem-solving skills, Linux command line proficiency, and ability to influence senior management and customers.
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Job description

from Proofpoint careers

About Us:

 

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

As a member of the Global Support Organization, the Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis. The Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of the customer experience including Customer Service, Professional Services, Product Management, and Engineering.

This is an excerpt. Read the full job description on Proofpoint careers →
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