Assistant Manager Operations

Job description

Responsibilities Manage day-to-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards. Implementing the organizational strategy and aligning the efforts towards the collaborator’s business requirement. Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit. Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders. Escalate issues which cannot be resolved by the team. Provide the team with a vision of the business objectives. Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state & federal regulations. Strive for team consensus and win-win agreements. Work actively and closely to devise plan around meeting defined Service Level Agreements. Forms relationships to expand networking opportunities. TNA and training management for the team. Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning. Create and monitor the action plans for under-performance Provide status reporting of team performance. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Ensure discussions and decisions lead toward closure. Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance. Serve as a focal point to communicate and resolve interface and integration issues with other teams. Qualifications Bachelor's / Master's degree. An equivalent of 12 years of work experience, plus 2+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / asset management Previous work experience in direct / indirect people management roles / responsibilities. Team handling experience is must Prior work experience in policy administration - group insurance is preferred (however formal training will be provided) Additional Information Must have skills Ability to maintain confidentiality. Ability of effective stakeholder management. Ability to maintain a high degree of accuracy and pay strict attention to detail. Excellent written and verbal communication skills Willingness to work in rotational shift Demonstrated flexibility to adapt to changes in procedures and job assignments Ability to work independently and seek solutions to problems Prioritization skills in order to schedule work to meet deadlines Well-developed analytical skills to evaluate and resolve appropriate course of action Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions. Ability to work independently and seek solutions to problems. Ability to follow detailed instructions and make independent decisions.