Division Managing Director – Large Market Customer Care

Job description

What You'll Do We’re looking for a Division Managing Director to join our Large Market Customer Care team. In this role, you’ll… Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients. Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! Who You Are 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 7+ years leading senior client-facing professionals in high-complexity environments. Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations. Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth. Proven ability to influence and engage…