Associate Manager - RIS Operations

Job description

Responsibilities If you want an outstanding opportunity to develop your career and make a strong impact, consider our Associate Manager - Operations position in Pune, Maharashtra, India. At Principal Financial Group, you will join a company that prizes excellence, collaboration, and innovation. What You'll Do As an Associate Manager - RIS Operations, you will lead routine tasks associated with retirement plans. You will guarantee transactions are handled accurately and swiftly, align with regulatory guidelines, and deliver excellent client assistance. This position requires leading all functions of a group of associates, promoting enhanced performance, and partnering with multiple teams to boost operational effectiveness. Key Responsibilities Team Management Leadership Lead, coach, and mentor team members to achieve performance targets. Conduct regular one-on-one meetings, performance reviews, and development discussions. Foster a positive, inclusive, and high-accountability team culture. Lead team schedules, staffing, and workload distribution. Operational Excellence Coordinate the daily operations of assigned processes to ensure accuracy, timeliness, and compliance. Drive process improvements through Lean, automation, and data-driven decisions. Maintain and track benchmarks (SLAs, quality scores, efficiency). Identify operational risks and implement mitigation plans. Collaborator Management Act as the primary point of contact for internal and external collaborators. Partner with multiple groups to eliminate…