Scaled Enterprise Customer Success Manager
Perplexity · San Francisco, CA · Customer Success & Support
About this role
Perplexity is hiring a mid-level Customer Success Manager in the sales function based in San Francisco, CA. The posting calls out experience with SaaS, Data Analytics. Compensation is listed at $150,000–$175,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA
- Department
- Customer Success & Support
- Posted
- May 16, 2026
More roles at Perplexity
Job description
from Perplexity careersPerplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities
Execute the scaled Enterprise customer success strategy developed by leadership
Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
This is an excerpt. Read the full job description on Perplexity careers →