Enterprise Customer Success Manager
Perplexity · San Francisco, CA · Customer Success & Support
About this role
Perplexity is hiring a mid-level Customer Success Manager in the sales function based in San Francisco, CA. The posting calls out experience with LLMs and roughly 5+ years of relevant work. Compensation is listed at $150,000–$190,000 per year.
- Role
- Customer Success Manager
- Function
- sales
- Level
- mid
- Track
- Individual contributor
- Employment
- Full-time
- Location
- San Francisco, CA
- Experience
- 5+ years
- Department
- Customer Success & Support
- Posted
- Oct 6, 2025
More roles at Perplexity
Job description
from Perplexity careersWe are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
This is an excerpt. Read the full job description on Perplexity careers →